FAQ

FAQ

Read our Frequently Asked Questions for help finding the answers you are looking for. If you have further questions please contact us for assistance.

The books are available in hard copy and as e-books in PDF format.

PDF documents are cross platform files able to be viewed on almost any device, including Windows PC, Mac OS, Linux, Android phones and tablets, iPhones, iPads and e-book readers such as Kindle. If you device is not listed here, please contact the supplier or manufacturer of your device.
Please Note: If downloading to an Apple iPad or iPhone, please be sure to add the document to your iBooks.

Once your purchase has been completed successfully, you should receive an email with instructions and a download link. Click the link to begin downloading to your computer or device. If you do not receive your email, contact us at info@piwpwinebooks.com.au for assistance. Always ensure you have typed in your email address correctly and check your spam/junk mail folder.

We send the books via Express Australia Post with available tracking. The postage rates are subsided to make them more favourable as some of the books are quite heavy. View our postage rates on our shipping page. (https://www.piwpwinebooks.com.au/shipping )

We appreciate that you might want to download to your computer now and to your other device later and to allow for computer crashes and other mishaps the download link is available for 6 months.

Yes, there are only 4 download attempts allowed.

The e-book is for a single user only.

On the website you can use PayPal or Credit Card through our provider E-Way. Alternatively, you can contact us directly on info@piwpwinebooks.com.au for alternative options.

The e-books are not available for purchase as a site licence.